299b's Privacy Policy
Your personal information is completely secure with us. This policy explains how 299b uses and stores your data.
1. Introduction & Purpose
299b ("we", "our", "platform") operates a safe and reliable online betting and casino service for users in Bangladesh. When you use our website https://299b.mom, certain personal information is collected and processed. This privacy policy will tell you — what types of information are collected, why they are collected, how they are stored, and what rights you have.
Reading and agreeing to this policy is a prerequisite for using 299b. If you disagree with any part of this policy, please refrain from using our platform and contact our support team for any questions.
2. What Information We Collect
To operate our services properly and provide you with the best experience, 299b may collect the following types of information:
A Information You Provide Directly
- Name, email address and phone number (at the time of account registration)
- Date of birth — for age verification (to confirm 21+)
- Payment-related information: bKash, Nagad, Rocket or Upay number
- Identity verification documents (for KYC verification)
- Messages you send via support chat or email
B Information Collected Automatically
- IP address and device type
- Browser type and operating system
- Date, time and duration of site visits
- Information about which pages you visited
- Data collected through cookies and similar tracking technologies
C Transaction & Gaming Information
- Deposit and withdrawal history
- Betting activity and game play records
- Bonus usage history
- Account balance and win/loss summary
D Information Received from Third Parties
- Transaction confirmations from payment gateway providers
- Fraud prevention and identity verification services
- Information from age verification agencies
3. How We Use Your Information
299b uses your information only for the following legitimate purposes:
- Account Management: To create, verify and keep your profile secure.
- Payment Processing: To ensure secure deposits and withdrawals via bKash, Nagad, Rocket and Upay.
- Service Delivery & Improvement: To analyse your gaming experience and improve the quality of the platform.
- Customer Support: To resolve your complaints or questions via live chat and email.
- Security & Fraud Prevention: To detect suspicious activity and ensure account security.
- Age & Identity Verification: To ensure the condition that only those aged 21 or above can register is met.
- Responsible Gaming: To identify excessive betting behaviour and provide assistance when needed.
- Communication: To send important account notifications and service-related updates.
4. Cookie Policy
The 299b website uses cookies and similar technologies. Cookies are small text files stored in your browser. They help ensure the site functions properly, remember your preferences, and improve the quality of our service.
Types of Cookies We Use
- Essential Cookies: Essential for the core operation of the site. These cannot be disabled.
- Performance Cookies: Analyse how well the site is working; do not identify you personally.
- Functionality Cookies: Remember your language preference and other settings.
- Session Cookies: Maintain your login session; deleted automatically when the browser is closed.
You can control or delete cookies at any time from your browser settings. However, disabling certain cookies may limit some functionality of the site.
Please Note
299b never sells your personal browsing information to third-party advertisers. Data collected from cookies is used solely for improving our own services.
5. Information Sharing & Disclosure
299b does not sell your personal information. However, information may be shared in the following limited circumstances:
Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay), identity verification services and technology service providers. They receive data only to provide their specific services and are bound by confidentiality agreements.
Legal Obligations
Information may be disclosed when required by a court order, a lawful request from authorities, or applicable law. In such cases, 299b complies with the applicable law.
Fraud Prevention
Information may be shared with relevant agencies as necessary to prevent fraud, money laundering or other illegal activities.
What We Do Not Do
Your information is not sold or transferred to third parties for advertising, data brokerage or any other commercial purpose.
6. Data Security Measures
299b uses industry-standard technology and practices to protect your information. Our security infrastructure is continuously monitored.
- SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
- Secure Servers: Your information is stored on secure and protected servers.
- Access Control: Only authorised personnel can access your information, and only as needed for their work.
- Password Protection: Passwords are never stored as plain text — they are kept in hashed form only.
- Regular Audits: Our systems undergo regular security testing and assessment.
In the Event of a Data Breach
If your information security is compromised for any reason and this poses a risk to your rights or interests, 299b will notify you as soon as possible and take the necessary steps to resolve the situation.
7. How Long Information Is Retained
299b does not retain your personal information beyond what is necessary. Retention periods are determined according to the following criteria:
Active Account
Information will be retained for as long as your account remains active. This is necessary for account management and service delivery.
Legal Obligations
Transaction and financial records are retained for the period required by applicable law. This period generally applies even after an account is closed.
After Account Closure
Information that is no longer needed after account closure is securely deleted or anonymised in a timely manner.
8. Your Data Rights
You have the following rights over your personal information. To exercise these rights, contact us at [email protected].
Right to Access
You may request to view what information we hold about you. Following verification, the information will be provided within the designated timeframe.
Right to Rectification
If your information is inaccurate or incomplete, you may request a correction. It is important that your account holds accurate information.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes. Your objection will be reviewed and a decision communicated to you.
Data Portability
You may request your provided information in a structured format so that it can be used elsewhere if needed.
Right to Restriction
In certain circumstances, you may request that processing of your information be restricted. During this time, only storage will continue.
9. Protection of Minors
299b provides services only to those aged 21 or above. Personal information of minors is not knowingly collected.
If we are informed that a minor has created an account, that account and all associated information will be immediately cancelled and deleted. Parents or legal guardians who believe their child is using the service should contact [email protected].
Age Limit
For those aged 21 or above only. Age is verified at the time of registration.
10. Changes to This Policy
299b may update this privacy policy from time to time. This policy may be revised due to changes in the service, the addition of new technology, or legal requirements.
For significant changes, we will notify you by email or via a notification on the platform. Continued use of the service after a change is made will be considered your acceptance of the updated policy.
It is recommended that you visit this page regularly to view the latest version of the policy.
Notification Methods
- Direct message to your registered email
- Notification after logging in to the platform
- Date of the latest update noted on this page
11. Contact Us
Privacy-Related Requests
If you have any questions about this privacy policy, wish to exercise your data rights, or want to raise any concerns, please contact the 299b support team through the following:
Your privacy is very important to us. We process all requests properly and as quickly as possible. 299b is always committed to honoring your trust.
Protecting your data is our priority. Stay safe, play responsibly.
Learn about Responsible Gaming