299b Terms and Conditions

The following eligibility requirements must be met to open an account on the 299b platform:

• You must be 21 years of age or older.
• Each individual may open only one account.
• All information provided during account registration must be true, accurate, and complete.
• The account is for your personal use only — operating it on behalf of another person is prohibited.
• Users may be required to participate in an identity verification process.

2.1 — Account Security

It is your responsibility to keep your account login credentials (username and password) completely confidential. You are solely responsible for all activities carried out through your account. If you believe unauthorised access to your account has occurred, notify the 299b support team immediately.

2.2 — Account Closure or Suspension

299b reserves the right to temporarily or permanently close any account, for any reason and without prior notice, particularly in cases of violation of these terms. In cases of fraud, operating multiple accounts, or illegal activity, funds held in the account may also be forfeited.

299b provides bonuses and promotional offers for users from time to time. Specific conditions must be met to take advantage of these bonus benefits.

4.1 — Welcome Bonus

For example:

• Deposit ৳1,000 and receive a bonus of ৳1,000 — total balance will be ৳2,000.
• Deposit ৳12,000 and receive a maximum bonus of ৳5,000 — total balance will be ৳17,000.

The wagering requirement applies on the bonus amount only — not on the combined deposit and bonus. Example: ৳1,000 bonus × 20 = ৳20,000 must be wagered before the bonus can be withdrawn.

4.2 — General Bonus Terms

• Each bonus offer has its own specific terms which should be read before accepting the offer.
• If bonus abuse or manipulation is found, the bonus and associated winnings will be voided.
• Multiple welcome bonuses cannot be claimed by one individual, household address, or device.
• 299b reserves the right to modify or cancel any bonus offer without providing a reason.
• Bonus funds cannot be withdrawn directly — the specified wagering requirements must be fulfilled.

4.3 — VIP and Loyalty Program

299b has a VIP tier program for active players. The four tiers are: Bronze, Silver, Gold, and Platinum. Weekly cashback benefits are provided at each tier — up to 0.2% at Bronze, up to 0.5% at Silver, up to 0.8% at Gold, and up to 1.0% at Platinum. 299b reserves the right to change VIP terms.

299b places the highest importance on responsible gaming. Gaming is an entertainment activity and should never be considered a source of income.

• Set a budget before playing and stick to it.
• Avoid betting out of emotion or frustration.
• If you notice signs of gaming addiction, self-suspend your account temporarily.
• If you need professional assistance, let our support team know.

Users can set deposit limits, betting limits, or a temporary break on their account if they wish. More details are available on our Responsible Gaming page.

299b follows a detailed privacy policy regarding the collection, use, and protection of your personal information. This policy forms an integral part of these terms.

299b uses SSL encryption technology to keep your data and transactions secure. The company operates on a fair play principle — no fraudulent activity is tolerated.

To learn more about data protection, please read our Privacy Policy page.

In the event of a breach of any provision of these terms, 299b may take the following actions:

• Issue a warning and provide an opportunity to rectify.
• Temporarily suspend the account.
• Permanently close the account.
• Forfeit earned bonuses and winnings obtained through fraudulent means.
• Take legal action in accordance with applicable law.

Any decision made by 299b regarding a breach of terms is final. However, users may appeal through support channels.

Any dispute or complaint should first be addressed through the 299b support team. The support team will make every effort to resolve the matter quickly and fairly.

If a resolution cannot be reached through support, both parties may resolve the dispute through mediation by mutual agreement. 299b is committed to resolving disputes through a fair and transparent process at all times.